Choosing a Managed IT Service provider may be one of the most important decisions you make for the future of your business. Having one source that has the expertise in many segments of IT, such as technical infrastructure, Cloud hosting, software & cybersecurity, and network management can provide your staff with the peace of mind they need to take care of business. Even in-house IT staff often need to supplement with an outsourced provider in areas where they are lacking knowledge or, just don’t have the time to take on another task. And - any and all services can be easily assembled in a simple monthly service contract, without paying a small fortune in upfront costs for hardware and software.
CareServ technology services are structured so that you can choose only the services that you need with the ability to scale up or scale down as your company evolves. It’s our job to stay up to date on all the latest technology tools to help you maximize productivity and eliminate costly downtime.
Service Desk / Help Desk Support
Preventative Maintenance
Network Monitoring
Security Management
User Management
The multi-purpose role IT service desk fulfills within any organization requires a range of applications that expand beyond traditional tech support and management. As such, IT service desk tends to include the following:
At CareServ our Service Desk Technicians are 100% US Based and available 24/7/365 days a year by phone or email so you can contact us anytime, even after hours and holidays.
With our Remote Management tools, we can make sure that Windows Security Patches, updates, and new features are applied on your devices on a regular basis. We perform Weekly, Monthly, and Quarterly Automated Scripting which optimizes your PC’s performance by defragmenting the hard drive, deleting temporary files, repairing disk errors, freeing up disk space, and running any other necessary updates. With one click, we can verify issues and fix them on the fly before they become a future problem. All of this is done in the background or after hours without causing any interruptions to your workflow.
Having your Network monitored 24/7 is key to keeping your offices and employees up and running. At CareServ we are monitoring your firewall and network through our cloud-based software. Anytime there are outages the escalation chains begin to open tickets and send out emails and SMS text messages that alert technicians as well as staff at your offices. Our team will contact your Internet Service Provider on your behalf, and if necessary, arrange for technicians to come on-site to correct any ISP issues. As part of our monitoring service, we also perform weekly backups for firewall configurations and make sure any licensing is always up to date.
Sensitive data is one of an organization’s most important assets, so it makes sense that you prioritize its security. Information security is “the practice of preventing unauthorized access, use, disclosure, disruption, modification, inspection, recording or destruction” of sensitive records.
This practice performs four important roles:
ESARF (Electronic Security Access Request Form)
By using our secure online web portal you have the ability to add, change, or remove user accounts quickly and easily. Once submitted a workflow process will begin where our team will create, remove, or edit a user or any level of access needed for that role.
• Windows logins
• Office 365 logins
• eHR logins
• Any software that is cloud-based logins
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