PointClickCare Frequently Asked Questions

Administrative/Financial

Census

All Markets

How do I admit/move in a resident into the community after normal business hours?

All Markets

How do I discharge/move out a resident of the community?

All Markets

How do I enter a room/unit change for a resident?

All Markets

How do I transfer a resident into or out of the community?

All Markets

How do I readmit / move in a resident back into the community?

Don't see your question?

Miscellaneous

All Markets

How do I add, update or remove an external facility from a resident's profile?

Did you know that CareServ's Help Desk can help you reset your password?

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Clinical

Miscellaneous

All Markets

Why can't I find a specific resident? 

Don't See Your Question?

MDS Assessments

SNF

How does PointClickCare calculate MDS schedules?

SNF

Where do I find MDS and PDPM resources?

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Configuration

Miscellaneous

All Markets

How do I turn off pop-up blockers?

All Markets

How do I download and install the MeadCo Script X for printing?

All Markets

PointClickCare content changes from page to page or disappears? 

did you find what you were looking for?

The Kitchen Sink

Account Management

All Markets

How do I get access to other modules in PointClickCare?

All Markets

How do I access PointClickCare when outside of my community?

All Markets

How do I change my PointClickCare password?

All Markets

How do I create a new security user?

All Markets

How do I determine when a user accessed PointClickCare?

All Markets

How to I log into PointClickCare?

did you find what you were looking for?

PointClickCare FAQs

Got Germs?

This should be you

Administrative/Financial

Census

How do I admit/move in a resident into the community after normal business hours?

How do I discharge/move out a resident of the community?

How do I enter a room/unit change for a resident?

How do I transfer a resident into or out of the community?

How do I readmit / move in a resident back into the community?

Miscellaneous

How do I add, update or remove an external facility from a resident's profile?

Clinical

Miscellaneous

Why can't I find a specific resident?

MDS Assessments

How does PointClickCare calculate MDS schedules?

Where do I find MDS and PDPM resources?

Configuration

Miscellaneous

How do I turn off pop-up blockers?

How do I download and install the MeadCo Script X for printing?

PointClickCare content changes from page to page or disappears?

The Kitchen Sink

Account Management

How do I get access to other modules in PointClickCare?

How do I access PointClickCare when outside of my community?

How do I change my PointClickCare password?

How do I create a new security user?

How do I determine when a user accessed PointClickCare?

How to I log into PointClickCare?