--- title: PointClickCare Frequently Asked Questions | Careserv description: If you have some questions in your mind, visit our FAQs section. Here you can find answers regarding Admin/Finance, Clinical, Configuration, & more. --- [![CareServ](https://www.gocareserv.com/hubfs/images/careserv-logo.webp)](https://www.gocareserv.com/?hsLang=en) [**](tel:(678)%20649-3000) ** # PointClickCare FAQs - Sort By: - All - Admin/Financial - Clinical - Configuration - The Kitchen Sink ![CareServ's Red Panda Tail](https://www.gocareserv.com/hubfs/assets/panda-tail.png) ![Professional training a nurse](https://www.gocareserv.com/hs-fs/hubfs/Training_Nurse-compressed.jpg?width=500&height=333&name=Training_Nurse-compressed.jpg) ##### Got Germs? Did you know devices can spread infections, too? See how one of our customers is fighting germs and inefficiencies with our mobile solutions! [![Check it out!](https://no-cache.hubspot.com/cta/default/4179337/05239313-4731-48d7-8d28-e9368cbc1b8a.png)](https://cta-redirect.hubspot.com/cta/redirect/4179337/05239313-4731-48d7-8d28-e9368cbc1b8a) ![Photo of happy customers](https://www.gocareserv.com/hs-fs/hubfs/Happy_Customer-compressed.jpg?width=500&height=333&name=Happy_Customer-compressed.jpg) ##### This should be you Don't waste another minute! Let us know what we can do to help your team shine today. [![Provide Your Feedback](https://no-cache.hubspot.com/cta/default/4179337/8b2d83d9-a157-4c90-8c01-4bbf2511b46c.png)](https://cta-redirect.hubspot.com/cta/redirect/4179337/8b2d83d9-a157-4c90-8c01-4bbf2511b46c) ## Administrative/Financial ### [Census **](https://www.gocareserv.com/faqs#) All Markets #### [ How do I admit/move in a resident into the community after normal business hours? ](https://www.gocareserv.com/faqs/how-do-i-admit-move-in-a-resident-into-the-community-after-normal-business-hours?hsLang=en) All Markets #### [ How do I discharge/move out a resident of the community? ](https://www.gocareserv.com/faqs/how-do-i-discharge-move-out-a-resident-of-the-community?hsLang=en) All Markets #### [ How do I enter a room/unit change for a resident? ](https://www.gocareserv.com/faqs/how-do-i-enter-a-room-unit-change-for-a-resident?hsLang=en) All Markets #### [ How do I transfer a resident into or out of the community? ](https://www.gocareserv.com/faqs/how-do-i-transfer-a-resident-into-or-out-of-the-community?hsLang=en) All Markets #### [ How do I readmit / move in a resident back into the community? ](https://www.gocareserv.com/faqs/how-do-i-readmit-move-in-a-resident-back-into-the-community?hsLang=en) Don't see your question? [![Ask An Expert](https://no-cache.hubspot.com/cta/default/4179337/596e2409-4b33-40f3-819b-7f130e58b366.png)](https://cta-redirect.hubspot.com/cta/redirect/4179337/596e2409-4b33-40f3-819b-7f130e58b366) ### [Miscellaneous **](https://www.gocareserv.com/faqs#) All Markets #### [ How do I add, update or remove an external facility from a resident's profile? ](https://www.gocareserv.com/faqs/how-do-i-add-update-or-remove-an-external-facility-from-a-residents-profile?hsLang=en) Did you know that CareServ's Help Desk can help you reset your password? [![Get Assistance](https://no-cache.hubspot.com/cta/default/4179337/8d34e6fb-3212-4575-a582-ff4e7b96d7c8.png)](https://cta-redirect.hubspot.com/cta/redirect/4179337/8d34e6fb-3212-4575-a582-ff4e7b96d7c8) did you find what you were looking for? [no](https://www.gocareserv.com/faqs#inline-form) ## Clinical ### [Miscellaneous **](https://www.gocareserv.com/faqs#) All Markets #### [ Why can't I find a specific resident?  ](https://www.gocareserv.com/faqs/why-cant-i-find-a-specific-resident?hsLang=en) Don't See Your Question? [![Ask An Expert](https://no-cache.hubspot.com/cta/default/4179337/596e2409-4b33-40f3-819b-7f130e58b366.png)](https://cta-redirect.hubspot.com/cta/redirect/4179337/596e2409-4b33-40f3-819b-7f130e58b366) Don't See Your Question? [![Get Assistance](https://no-cache.hubspot.com/cta/default/4179337/8d34e6fb-3212-4575-a582-ff4e7b96d7c8.png)](https://cta-redirect.hubspot.com/cta/redirect/4179337/8d34e6fb-3212-4575-a582-ff4e7b96d7c8) ### [MDS Assessments **](https://www.gocareserv.com/faqs#) SNF #### [ How does PointClickCare calculate MDS schedules? ](https://www.gocareserv.com/faqs/how-does-pointclickcare-calculate-mds-schedules?hsLang=en) SNF #### [ Where do I find MDS and PDPM resources? ](https://www.gocareserv.com/faqs/where-do-i-find-mds-and-pdpm-resources?hsLang=en) did you find what you were looking for? [no](https://www.gocareserv.com/faqs#inline-form) ## Configuration ### [Miscellaneous **](https://www.gocareserv.com/faqs#) All Markets #### [ How do I turn off pop-up blockers? ](https://www.gocareserv.com/faqs/how-do-i-turn-off-pop-up-blockers?hsLang=en) All Markets #### [ How do I download and install the MeadCo Script X for printing? ](https://www.gocareserv.com/faqs/how-do-i-download-and-install-the-meadco-script-x-for-printing?hsLang=en) All Markets #### [ PointClickCare content changes from page to page or disappears?  ](https://www.gocareserv.com/faqs/pointclickcare-content-changes-from-page-to-page-or-disappears?hsLang=en) did you find what you were looking for? [no](https://www.gocareserv.com/faqs#inline-form) ## The Kitchen Sink ### [Account Management **](https://www.gocareserv.com/faqs#) All Markets #### [ How do I get access to other modules in PointClickCare? ](https://www.gocareserv.com/faqs/how-do-i-get-access-to-other-modules-in-pointclickcare?hsLang=en) All Markets #### [ How do I access PointClickCare when outside of my community? ](https://www.gocareserv.com/faqs/how-do-i-access-pointclickcare-when-outside-of-my-community?hsLang=en) All Markets #### [ How do I change my PointClickCare password? ](https://www.gocareserv.com/faqs/how-do-i-change-my-pointclickcare-password?hsLang=en) All Markets #### [ How do I create a new security user? ](https://www.gocareserv.com/faqs/how-do-i-create-a-new-security-user?hsLang=en) All Markets #### [ How do I determine when a user accessed PointClickCare? ](https://www.gocareserv.com/faqs/how-do-i-determine-when-a-user-accessed-pointclickcare?hsLang=en) All Markets #### [ How to I log into PointClickCare? ](https://www.gocareserv.com/faqs/how-to-i-log-into-pointclickcare?hsLang=en) did you find what you were looking for? [no](https://www.gocareserv.com/faqs#inline-form) Don't see your question? 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